Flower City Fence, LLC. Website Privacy Policy

Last Updated: Feb 28 2024

INTRODUCTION

Flower City Fence, LLC. (“Flower City”) is deemed to operate this Website (the “Website”). Flower City (“we” or “us”) recognizes that you care how information about you is used and shared and respects each individual’s right to personal privacy. This Privacy Policy informs you what information we collect through the Website, how we use your information and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy. In addition, please read our Terms of Sale, which may also govern your use of this Website.

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date at the top of the Privacy Policy. For changes to this Privacy Policy that we consider to be material, we will place a notice on the Website for a reasonable amount of time. If you provide information to us or access or use the Website in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy available on the Website supersedes all previous versions.

This Privacy Policy applies to the information you provide to Flower City in connection with your use of the Website. We have no control over, and no responsibility or liability for, any third party’s collection, use, disclosure, or retention of the personal and non-personally identifiable information that you provide to a third party, and that collection, use, disclosure, and retention is not subject to this Privacy Policy. Additionally, this Privacy Policy does not apply to the practices of companies that Flower City does not own or control or to people that Flower City does not employ or manage.

If you have any questions regarding this Privacy Policy, you should contact Customer Service by email at [email protected].

INTELLECTUAL PROPERTY RIGHTS

We respect the intellectual property rights of others, as we hope others will respect ours. Copyright of all material on this Website is owned by Flower City, its clients or its suppliers; copyright in the compilation of all materials on this site is owned by Flower City Fence LLC © All rights reserved. No materials on this Website may be reproduced, altered or further distributed without Flower City’s prior written permission. All trade names, trademarks, service marks, logos and trade styles on this Website are owned by Flower City, its clients or its suppliers. Proper use is limited to use in connection with the products and services of the mark owner and no other use is permitted without the owner’s prior written permission. Nothing contained on this Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or other right to use any trademarks, trade names, service marks or logos displayed on this Website without our prior written approval or the prior written approval of such third party owner. All rights are herein expressly reserved.

USER INFORMATION

Other than personally identifiable information, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner (“User Communications”) is and will be considered non-confidential and non-proprietary. All User Communications will become Flower City’s sole and exclusive property. We, each of our affiliates and/or our designees may use any or all User Communications for any purpose whatsoever (without compensation), including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

GENERAL INFORMATION COLLECTION

We collect information to provide the products and services you request, ease your navigation on the Website, communicate with you, keep you informed about Flower City and to make your visit to the Website as useful and informative as possible. Some of this information is provided by you directly to us, such as when you purchase our products. Some of the information is collected through your interactions with the Website.

TYPES OF INFORMATION COLLECTED

Personally Identifiable Information: Personally Identifiable Information (“PII”) is information that identifies you or could reasonably be used to identify you personally (such as your name, address, phone number or email address). For example, when you place an order with us or fill out the Warranty Form on the Website, your information is stored on this Website’s server and/or affiliated servers. We may also ask you to provide us with certain PII in connection with the use of this Website. This information is used to provide the products and services related to your order. This information also may be used to contact you about sales, promotional communications and new Website features, unless you have opted not to receive promotional communications in connection with this Website.

Non-personally Identifiable Information: When you visit this Website, our web servers automatically collect Website usage information. Website usage information is non-identifying information that describes how our visitors use and navigate our Website. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting our Website, and IP addresses (see below for more information on IP addresses). We also may determine the applicable technology available in order to serve you the most appropriate version of a web page, e-mail or similar service. This information is solely used for internal review, including without limitation to analyze and improve this Website.

Use of Cookies: This Website employs the use of “cookies”. Cookies are pieces of information that a website either transfers to your computer’s hard drive or stores temporarily in your computer’s memory for record-keeping purposes. Flower City may use cookies for a number of Website administrative purposes and to track usage patterns and deliver customized content to users. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however, if your browser does not accept cookies, you may not be able to take advantage of or participate in certain features of this Website.

Use of IP Addresses: An IP address is a number that is assigned to your computer or network when you are linked to the Internet. When you request pages from this Website, our servers log your IP address. We may use your IP address for a number of purposes, such as system administration, to report aggregate information to our business partners or to audit the use of the Website. We may associate your IP address with the PII you provide.

Information From other Sources: We may obtain Personal Information about you from affiliates, business partners, contractors, suppliers, and other third parties and add it to your account or other information we have collected. We, and the third parties we engage, may combine information we collect from you over time, and across the Website, with information obtained from other sources. This helps us improve the information’s overall accuracy and completeness, and also helps us better tailor our interactions with you.

Third Party Analytics Providers: We also use Google Analytics and other third party analytics providers (“Analytics Providers”) to collect information about Website usage and the users of the Website. These Analytics Providers use Cookies in order to collect demographic and interest-level information and usage information from users that visit the Website, including information about the pages where users enter and exit the Website and what pages users view on the Website, time spent, browser, operating system, and IP address. Cookies allow Analytics Providers to recognize a user when a user visits the Website and when the user visits other websites. Analytics Providers use the information they collect from the Website and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit the Website and other websites.

MINORS

This Website is directed to adults and it is not directed to children under the age of 13. We will not knowingly contact, collect or use PII from anyone under 13 years of age. If you are under the age of 18, you should use this Website only with the involvement of a parent or guardian and should not submit any PII to us. If we discover that a person under the age of 13 has provided Flower City with PII, Flower City will use commercially reasonable efforts to delete such person’s PII from its system.

FLOWER CITY’S USE AND DISCLOSURE OF COLLECTED INFORMATION

We may use your information (including PII) to provide you with requested information or services, to track usage of our Website, in connection with promotional communications, or for other purposes disclosed when you provide the information. The information we collect may be used to create customer profiles based on browsing or purchasing history.

FLOWER CITY MAY SHARE YOUR PII WITH THIRD PARTIES UNDER THE FOLLOWING CIRCUMSTANCES

Affiliates and Third Parties Providing Services on our Behalf: We may engage affiliates and third parties to perform services in connection with the operation of our business. Examples of these services include: (a) payment processing and authorization, (b) fraud protection and credit risk reduction, (c) product customization, (d) order fulfillment, (e) shipping, (f) marketing and promotional material distribution, (g) Website evaluation, (h) data collection, storage, management, analysis and, where applicable, cleansing, and (i) any other services designed to assist us in maximizing our business potential. These third parties may have access to this Website’s user information, including PII, to the extent it is needed to perform their duties and functions.

Flower City’s Security: We may release information about our users, including PII, when legally required to do so, at the request of governmental authorities conducting an investigation, or to verify or enforce compliance with the policies governing our Website and applicable laws. We may also disclose such user information whenever we believe disclosure is necessary to protect the rights, property or safety of Flower City or any of our respective affiliates, business partners, customers or others.

Corporate Change: In addition, we reserve the right to disclose, share and/or otherwise transfer user information, including without limitation Personal Information, in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business or the sale of substantially all of Flower City’s assets, or other fundamental corporate change, whatever form it may take. In order to improve our business, Flower City may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company.

INFORMATION SECURITY

Flower City takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. Unfortunately, while we work hard to ensure the security of your PII while it is on our systems, no security measures are perfect and data transmitted over the Internet cannot be guaranteed to be 100% secure. We cannot and do not ensure or warrant the security of any information you transmit to Flower City and you do so at your own risk.

ACCESSING, REVIEWING, UPDATING OR REMOVING YOUR INFORMATION

We provide this Website Privacy Policy as a statement of our commitment to protect your personal information. If you have submitted personal information to us, and would like that personal information deleted from our records or would like to access, update or correct that personal information, please contact us at [email protected] and provide us with your name and postal address. Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices.

UNSUBSCRIBE

You may unsubscribe from receiving promotional material from this Website by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you. Additionally, you may email us at [email protected] or call 585-504-4240. Because promotional mailing lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately. We appreciate your patience and understanding in giving us time to carry out your request.

Even if you are removed from any such list, if you place an order, we may send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

If you want to opt out of having your PII for a particular purpose, you must opt-out whenever you provide PII to us. Please keep in mind that any opt-out choices you make will not apply in situations where Flower City uses your PII for either operational purposes (e.g. to complete transactions requested by you, or to send you administrative communications either about your account with us or about features of our websites, including any future changes to this Privacy Policy or any other policy or terms that affect you and your use of our Website).

If you do not exercise your opt-out choices upon registration or otherwise at the time the Personal Information is provided, it may take some time to process your opt-out choices. Our systems require time to update, and promotional mailings using Personal Information shared before your opt-out may already be in process.

LINKS

Please be aware that when you are navigating our Website or viewing an e-mail or other content provided by Flower City, you may have the opportunity to click links that take you outside of Flower City’s service to other websites or online content that are beyond Flower City’s control. If you “click” on the link to such a third party, the “click” takes you to a third party’s website or online content. We have no control over and are not responsible for the content of any third party websites to which you navigate. Please be advised that this Privacy Policy does not apply to third party websites. We encourage you to be aware of what websites you are visiting and to read the privacy policies that apply to each website that you visit. Flower City presents links in a format that enables us to understand whether they have been followed. We provide this information to enhance this site’s usefulness to visitors.

NOTICE TO CALIFORNIA RESIDENTS / YOUR CALIFORNIA PRIVACY RIGHTS

California residents are entitled to access, request, obtain and correct certain personal information collected by Flower City, if any. Additionally, California residents may (i) limit the use of their personal information by Flower City or (ii) opt-out of the sharing of their personal information with third parties for direct marketing purposes. To make such a request, please send an e-mail to [email protected]. Include this Website as the subject line, and your full name, e-mail address, and postal address in your message. Please see the “UNSUBSCRIBE” section of this Privacy Policy for additional information.

NOTICE TO USERS OUTSIDE THE UNITED STATES

Please be aware that we are headquartered in the United States. The Website is governed by United States law. If you are using any of our products or services from outside of the United States, your information may be transferred to, stored, and processed in the United States where our servers may be located. The United States might not offer the same level of privacy protection as the country where you reside or are a citizen.

BY USING THE WEBSITE, COMMUNICATING WITH US VIA MAIL, EMAIL OR TELEPHONE, OR OTHERWISE PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO, AND PROCESSING OF, YOUR INFORMATION IN THE UNITED STATES.

HOW TO CONTACT US

If you have questions about this Privacy Policy or about the Website, you may contact us at:

Flower City Fence, LLC.
974 Garden Lane
Webster, NY 14580

office@flowercityfence. com